By
TZI Australia
Pitney Bowes Software
Infinity Design
Designed in
Australia
Description
TZ/Pitney Bowes Software's SMArt Locker offering is an end-to-end customer self-service network for last-mile parcel delivery that helps commerce platforms streamline parcel delivery to consumers and offers on-line retailers convenient 24/7 choices for the pick-up and drop-off of articles.
The system not only allows the secure chain of custody transfer to the consumer but provides full audit and monitoring capability with locker/package location intelligence for actionable analytics. For consumers, it offers the convenience of 24 x 7 pickup and information via SMS or e-mail on their package availability enabling the digital locker to become an integral part of their e-commerce lifestyle.
Key Features
and/or Benefits
E-commerce offerings from merchants to consumers require efficient, reliable and convenient delivery fulfilment for end-to-end customer satisfaction:
- Amazon Prime's 7 Million paying subscribers have demonstrated the value of guaranteed delivery
- While retailers desire more in-store traffic and same-store sales growth, consumers desire the convenience of buying online and delivery with convenience (24/7)
- With significant innovation in e-commerce, local and social commerce platforms, little has been done with regards to the last-mile of fulfilment and delivery.
TZ/Pitney Bowes Software's SMArt Lockers reinvent the last-mile of e-commerce delivery and offer a game changing solution for commerce platform providers.
- Amazon Prime's 7 Million paying subscribers have demonstrated the value of guaranteed delivery
- While retailers desire more in-store traffic and same-store sales growth, consumers desire the convenience of buying online and delivery with convenience (24/7)
- With significant innovation in e-commerce, local and social commerce platforms, little has been done with regards to the last-mile of fulfilment and delivery.
TZ/Pitney Bowes Software's SMArt Lockers reinvent the last-mile of e-commerce delivery and offer a game changing solution for commerce platform providers.
TZ/Pitney Bowes Software's SMArt Lockers represent an end-to-end customer self-service network for last-mile parcel pick-up and delivery that comprises:
- A modular, multi-configurable and customisable system of parcel locker banks that completes the experience from "Offer-to-Fulfilment"
- Secure last-mile parcel pickup that is constantly monitored by a web service and provides a safe and readily accessible place for customers' incoming parcels
- An integrated hardware and software solution allowing for multi-site networked systems or simple standalone units
- A system that is capable of first-mile lodgement of parcels
- Customisable system that supports optimisation of workflow practices
- Self-service facilities.
- A modular, multi-configurable and customisable system of parcel locker banks that completes the experience from "Offer-to-Fulfilment"
- Secure last-mile parcel pickup that is constantly monitored by a web service and provides a safe and readily accessible place for customers' incoming parcels
- An integrated hardware and software solution allowing for multi-site networked systems or simple standalone units
- A system that is capable of first-mile lodgement of parcels
- Customisable system that supports optimisation of workflow practices
- Self-service facilities.
TZ/Pitney Bowes Software's SMArt Lockers represent a bespoke system designed to international standards to meet functional work practices, OH&S; compliance and other regulatory considerations together with integrated design features specifically identified through detailed end-user observation studies.
The lockers incorporate state-of-the-art addressable SMArt devices which provide unique granular intelligence at the specific locker unit level that enables the incorporation of local sensing and switching capability. Built on a RS485 structured cabling platform the system represents an open and retrofitable plug and play platform for the integration of third party ancillary technology devices such as readers and scanners for authentication purposes.
The lockers incorporate state-of-the-art addressable SMArt devices which provide unique granular intelligence at the specific locker unit level that enables the incorporation of local sensing and switching capability. Built on a RS485 structured cabling platform the system represents an open and retrofitable plug and play platform for the integration of third party ancillary technology devices such as readers and scanners for authentication purposes.
The Locker Management System represents a hosted platform that delivers a rich utility of functionality:
- Centralised management of lockers offering granular monitoring of the occupancy/status of each individual locker unit
- Configurable customer registration and profile management enabling a seamless customer experience through the web, smart phones or other interaction channels
- Communication message editors that support Email, SMS, Facebook and Twitter with graphical and/or dynamic content
- Configurable process engine allowing flexible event management, workflow design and messaging
- Comprehensive dashboard reporting enabling effective operational management
- Extensible framework allowing integration into third party enterprise architecture.
- Centralised management of lockers offering granular monitoring of the occupancy/status of each individual locker unit
- Configurable customer registration and profile management enabling a seamless customer experience through the web, smart phones or other interaction channels
- Communication message editors that support Email, SMS, Facebook and Twitter with graphical and/or dynamic content
- Configurable process engine allowing flexible event management, workflow design and messaging
- Comprehensive dashboard reporting enabling effective operational management
- Extensible framework allowing integration into third party enterprise architecture.
The TZ/Pitney Bowes Software's SMArt Locker solution transcends the functional aspects of automated parcel exchange and last- mile parcel distribution and creates a new enabling platform for e-commerce:
- Offers a suite of tools that enables large B2C organisations to orientate themselves around their customers
- Leverages location intelligence to identify the most convenient locker locations for initial site selection and ongoing customer convenience, e.g. spatial analysis, integration with Google Maps
- Captured parcel history enables individual promotional offers to be structured
- Integrates readily with mobile applications to deliver multi-functional services
- Provides greater customer insight through online channels.
- Offers a suite of tools that enables large B2C organisations to orientate themselves around their customers
- Leverages location intelligence to identify the most convenient locker locations for initial site selection and ongoing customer convenience, e.g. spatial analysis, integration with Google Maps
- Captured parcel history enables individual promotional offers to be structured
- Integrates readily with mobile applications to deliver multi-functional services
- Provides greater customer insight through online channels.